- Customers may request a full refund within 14 days only if the service has not been initiated or processed
- Once any work has started including consultation, documentation preparation, or submission, the service becomes non-refundable
- Clients are responsible for providing accurate and complete information before confirming their order
- Refund requests must be submitted before processing begins to be eligible
- In certain cases partial refunds may be considered depending on the stage of service at our discretion
- Fees paid to third parties or government agencies are non-refundable under all circumstances
- Any delays or rejections caused by incorrect information provided by the client are not eligible for refunds
- NextGen Financials provides consulting and support services only and does not guarantee outcomes or approvals
